Employee experienceGive them reasons to stay.
ByIntent is an independent UK employee experience consultancy focused on engagement and retention. People join for the promise and stay for the experience. ByIntent helps you design the moments that shape working life, from the first week to the last day, so people want to stay, perform and grow with you.
The promise gets them in. The experience decides if they stay.
Most employee experience problems are not dramatic. They are small, repeated moments that tell people the organisation meant something different from what it said.
The first week undoes the offer.
New joiners arrive to no plan and a manager who is too busy, and start to wonder what they signed up for.
Benefits go unused.
Money goes on things people did not ask for, while what they would value is missing or hard to find.
Recognition is rare or random.
Good work goes unnoticed, or the thanks arrives so late that it means little.
It feels different on the inside.
The brand people joined looks nothing like the one they work in each day.
Four areas. One brief.
Every employee experience project looks at the same four areas, weighted to where your gap is widest.
Onboarding
Testing whether the promise made at offer survives the first day, week and month, and redesigning what does not.
Benefits and engagement
Finding out which benefits people use and value, and where spend and effort could go further.
Rituals, events and recognition
Shaping the regular moments, big and small, that show people their contribution is seen.
Culture and community
Checking whether the experience inside matches the brand outside, across teams, shifts and locations.
What you get.
- A defined employee journey, from joining to leaving
- The moments that matter most, identified with your people
- Recommendations on onboarding, benefits, recognition and rituals
- An action plan to make the changes, in order of priority
Four services. One system.
Employee experience is where the promise is tested. Talent attraction sets the expectations people arrive with. Culture decides how leaders and colleagues behave once they are inside. Customer experience depends on all of it, because people who feel looked after are better placed to look after customers.
- Talent attractionBe the one they choose.Define a credible employee value proposition so the right people want to join.
- CultureShape how they work.Turn the culture you need into everyday behaviours and decisions.
- Customer experienceMake customers feel the difference.Make what customers feel match what your brand promises.
Employee experience, answered.
What does employee experience actually cover?
Everything a person goes through at work, from applying and joining to developing, being recognised and eventually leaving. ByIntent focuses on the moments within that journey that shape how people feel most.
Is this the same as running an engagement survey?
No. A survey tells you how people feel. Employee experience work looks at why, and changes the moments behind the scores. Your existing survey results are a useful starting point.
Does this replace the work of our HR team?
No. The work supports your HR and people team, giving them a clear journey and priorities they can own once the project ends.
Where does the work usually start?
Often with onboarding, because it is where the gap between promise and reality tends to show first. The research decides where the real priority lies for you.
How do we get started?
Send a short note to hello@byintent.co.uk about your organisation and what you are noticing. ByIntent replies within two working days.
Give people reasons to stay.
Tell ByIntent which moments are letting your people down, and what you would like working for you to feel like.
- hello@byintent.co.uk
- Address
- 124 City Road
London, EC1V 2NX
ByIntent is a trading name of Arxhent Xhelili.